We 'll provide you the most useful expression used everyday at work ,,,(for intermediate level only)

For example.this is the particular conversation between 2 people,one is customer Alison and another Sevices Manager Angela...So let figure out the Expession they used in a formal way of speaking.

Angela: Hello, I’m Angela, I’m the customer services manager.  Would you like to
come with me and come and take a seat and you can explain to me, what
actually is the problem?  
Alison:  Okay, OK, fine.
Angela: Can I take your name?
Alison:  Yes, my name’s Alison. 
Angela: Okay, Alison if you’d like to make yourself comfortable.  As I said I am the
customer services manager and I would like to help you.  I understand you are
having a few problems.   Would you like to just explain from the beginning
what’s happened?
Alison: Well yes. I’ve just come back from one of your holidays.  I went to Crete, in
Greece, got back last week and the whole thing was a disaster

.  
So Can you see that? Well, she begins in a fairly functional, formal kind of way, saying, Can I take
your name? Then when they are both sitting down, she begins to use much more polite language.  I think it’s very important in this situation that the person isn’t too direct with the customer, so she uses the expression, Would you like to… Would you like to come with me?   ….   Would you like to just explain from the beginning what happened. And you got the feeling throughout that conversation that Angela the customer.  Yes, she’s used that expression it means understanding you are having a few problems. She tries to make the customer think that she is seeing it from her point of view. 
So does it make any sense to you?